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PEPZOR TERMS AND CONDITIONS

Updated: December 5, 2024

Welcome to PEPZOR, operated by Rayudu Group, a company incorporated under the laws of India. By accessing, registering for, or using our services (hereinafter referred to as "Services") through the PEPZOR mobile app or website (PEPZOR.COM) , you agree to abide by the following Terms and Conditions (hereinafter referred to as "Terms"). Please review these Terms carefully, as they form a legally binding agreement between you and PEPZOR.

DEFINITIONS

  • PEPZOR: Refers to PEPZOR Technologies, the entity providing ride-hailing and parcel delivery services.
  • User: Any individual who accesses or utilizes PEPZOR's Services.
  • PEPZOR Poilet: Drivers or delivery personnel registered with PEPZOR to provide transportation and delivery services.
  • Service: The taxi and parcel delivery services offered by PEPZOR, including Bike Taxi, Car Taxi, Auto Taxi, and item pickups and drops (e.g., groceries, clothes, medicines, electronic items, lunch boxes, food, gifts).
  • Wallet: A digital wallet within the PEPZOR app that allows Users to store funds and redeem cashback points.
  • Cashback Points: Points earned through eligible transactions, redeemable for discounts on future services.

ELIGIBILITY AND ACCOUNT RESPONSIBILITY

  • User Eligibility: Users must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872.
  • Account Requirements: Users are responsible for maintaining the confidentiality of their login credentials and are accountable for all activities under their account. Users shall not permit others to use their account.
  • Communication Consent: By registering, Users consent to receive SMS, emails, and notifications from PEPZOR concerning service updates, promotions, and support.

SERVICES

PEPZOR provides the following services:

  • Taxi Services: Includes Bike Taxi, Car Taxi, and Auto Taxi for personal transportation.
  • Parcel Pickup and Delivery Services: Includes the collection and delivery of items such as groceries, clothing, medicines, electronic items, lunch boxes, food, and gifts.

PEPZOR reserves the right to modify the scope, availability, and terms of these Services, which may include restrictions based on location, timing, or safety considerations.

PAYMENT TERMS

  • Service Fees: Users agree to pay all applicable charges displayed within the app before booking confirmation. Charges may vary depending on waiting time, distance, tolls, and other factors.
  • Payment Method: Payments can be made through various digital methods available within the PEPZOR app, including credit/debit cards and UPI.
  • Transaction Security: All transactions are processed securely in accordance with the Payment and Settlement Systems Act, 2007, and other relevant regulations.

WALLET AND CASHBACK POINTS

  • Wallet Usage: The PEPZOR Wallet can be used to store funds that can be applied toward Services within the app. Users are solely responsible for managing their Wallet balance and monitoring transaction history.
  • Cashback Points: Eligible transactions may earn cashback points, which are redeemable for discounts on future rides and deliveries. PEPZOR reserves the right to define qualifying transactions, modify the rate of cashback accumulation, or set expiration dates for points.
  • Non-Transferability: Wallet funds and cashback points are non-transferable, nonredeemable for cash, and may only be used within the PEPZOR platform.
  • Wallet Refunds: Refunds for unused wallet balances may be processed under certain conditions. Users may refer to the Wallet Refund Policy for detailed terms and conditions.

CANCELLATION AND REFUND POLICY

  • User-Initiated Cancellations: Cancellations by the User after a specific time post-booking may attract a cancellation fee, which will be informed within the app at the time of booking.
  • PEPZOR-Initiated Cancellations: PEPZOR reserves the right to cancel any booking due to unforeseen circumstances, including but not limited to driver unavailability, security concerns, or force majeure events. In such cases, the User may be eligible for a full refund in accordance with PEPZOR's refund policy.
  • Refund Process: Refunds, if applicable, will be processed within 7–10 business days and credited to the User's original payment method. If an instant refund is required, the refund amount will be credited to the User's Wallet within the Pepzor app, where it can be used for future transactions.

USER OBLIGATIONS AND RESPONSIBILITIES

  • User Conduct: Users shall behave responsibly during all services and shall not engage in unlawful activities or misuse PEPZOR vehicles.
  • Parcel Content Restrictions: Users are solely responsible for ensuring that items transported via the parcel service comply with Indian laws. Prohibited items include, but are not limited to, hazardous materials, illegal drugs, explosives, and items restricted under the Explosives Act, 1884, Narcotic Drugs and Psychotropic Substances Act, 1985, and other applicable legislation. PEPZOR reserves the right to refuse or terminate Services in cases of violation of these terms.

PEPZOR POILET (DRIVER) TERMS AND RESPONSIBILITIES

  • Eligibility and Licensing: PEPZOR Poilets must hold valid driver's licenses, adhere to Motor Vehicles Act, 1988 regulations, and meet PEPZOR's standards for quality and safety.
  • Vehicle Condition: Drivers are responsible for maintaining their vehicles to ensure safety and quality of service.
  • Prohibited Conduct: PEPZOR Poilets must act courteously and professionally, refrain from misconduct, and comply with applicable road safety and traffic regulations.
  • Compensation and Deductions: PEPZOR Poilets will receive compensation as per PEPZOR's payment policies. PEPZOR reserves the right to deduct applicable service fees and taxes.

LIABILITY AND DISCLAIMER

  • Limited Liability: To the maximum extent permitted under Indian law, PEPZOR shall not be held liable for any indirect, incidental, punitive, or consequential damages arising from the use of its Services.
  • User Responsibility: Users agree to assume responsibility for any damages or losses caused by their own actions or inactions while using PEPZOR's Services.
  • Indemnification: Users and PEPZOR Poilets agree to indemnify and hold harmless PEPZOR, its affiliates, and employees from and against any claims, damages, liabilities, costs, or expenses arising from breaches of these Terms or applicable law.

DATA COLLECTION AND PRIVACY

By using PEPZOR's Services, Users consent to the collection and processing of their personal information as per PEPZOR's Privacy Policy, which aligns with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Personal data will only be shared with third parties as necessary to provide Services, subject to User consent.

DISPUTE RESOLUTION AND GOVERNING LAW

  • Governing Law: These Terms shall be governed by and interpreted in accordance with the laws of India.
  • Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be resolved amicably through negotiation. If unresolved, disputes shall be subject to arbitration in [City, India], in accordance with the Arbitration and Conciliation Act, 1996.
  • Jurisdiction: Subject to arbitration, the courts of [City, India] shall have exclusive jurisdiction over all disputes arising under these Terms.

NOTICE

The Company may give notice by means of a general notice on the Platform, or by electronic mail to your email address on record in the Company's account, or by written communication sent by regular mail to your address on record in Company's account.

MODIFICATION OF TERMS

PEPZOR reserves the right to modify these Terms at its sole discretion. Users will be notified of material changes to these Terms. Continued use of the Services after any modifications shall constitute acceptance of the revised Terms.

CONTACT INFORMATION

For any inquiries, feedback, or assistance regarding Pepzor services, please contact our support team:

Our dedicated support team is committed to addressing your concerns promptly and ensuring a seamless experience with Pepzor.