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PEPZOR PRIVACY POLICY

pdated: December 5, 2024

Pepzor Technologies Pvt. Ltd. ("Pepzor," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information we receive from you, our users, through our mobile application and website (pepzor.com) (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. If you disagree with these terms, please do not use our Services.

1. INTRODUCTION

At Pepzor, we recognize the importance of safeguarding the privacy and security of our users' information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data, and it explains your rights regarding the data we process. Our practices comply with applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This Privacy Policy applies to:

  • Personal Information you provide to us directly.
  • Information collected automatically from your use of our Services.
  • Information from third parties who assist in delivering our Services.

We strive to maintain transparency in our data handling practices and commit to protecting your privacy rights at all times.

2. DEFINITIONS

For clarity and understanding, certain terms used in this Privacy Policy are defined as follows:

  • Pepzor: Refers to Pepzor Technologies Pvt. Ltd., a provider of ride-hailing and parcel delivery services.
  • Services: The services provided by Pepzor, including Bike Taxi, Car Taxi, Auto Taxi, parcel pickup and delivery, and other related services.
  • User: Any individual who accesses or uses our Services through the Pepzor app or website.
  • Pepzor Poilet: Our drivers or delivery personnel who provide transportation and delivery services via the Pepzor platform.
  • Personal Information: Information that can directly or indirectly identify a person, including but not limited to name, contact details, financial information, and location data.
  • Wallet: A digital wallet within the Pepzor app that allows Users to store funds and redeem cashback points.
  • Cashback Points: Points that Users earn through eligible transactions, redeemable for discounts on future Services.

3. INFORMATION WE COLLECT

We collect and process the following types of data:

3.1 Personal Information Provided by Users

To register and use Pepzor Services, we may ask you to provide the following types of information:

  • Identity Information: Full name, date of birth, photograph, and any government-issued ID details.
  • Contact Information: Phone number, email address, and physical address for delivery services.
  • Account Credentials: Username and password or OTP for account security.
  • Wallet and Payment Data: Details required for wallet balance and transactions, including cashback balances and redemption history.

3.2 Payment Information

  • Financial Data: To process transactions, we may collect details such as UPI ID, credit or debit card numbers, or net banking details. Pepzor does not directly store this data; it is processed through PCI-DSS-compliant third-party payment gateways, ensuring secure transactions.

3.3 Automatically Collected Data

When you access our Services, we may collect certain information automatically, including:

  • Device Information: Information about your device, such as IP address, device type, operating system, and device ID, to optimize app performance and security.
  • Location Data: With your consent, we collect precise geolocation information to provide accurate pickup and delivery services. You can control location sharing settings on your device.
  • Usage Data: Data on how you interact with our app, such as features accessed, pages visited, and in-app transactions. This helps us enhance the user experience.

3.4 Data from Third-Party Sources

In some cases, we may receive information from third-party partners to provide better Services:

  • Social Media Accounts: If you choose to log in or link your account via social media, we may collect information as permitted by the platform, such as your name, profile picture, and email address.
  • Service Providers: Our third-party partners may share data to facilitate Service provision, including payment processing, analytics, and customer support.

4. USE OF INFORMATION

Pepzor uses the collected data to provide, personalize, and improve our Services. Specifically, we use your data for the following purposes:

4.1 Service Provision

  • To facilitate ride-hailing and parcel delivery services, including driver matching, navigation, and ride completion.
  • To notify you of order status, estimated arrival times, and delivery updates.

4.2 Payment Processing and Wallet Management

  • Payment Processing: To process payments and issue refunds, either to your original payment method or to your Pepzor Wallet if instant refunding is requested.
  • Wallet and Cashback Points: To track wallet balances and cashback points earned from eligible transactions, ensuring you can redeem points or use funds for future Services.

4.3 Communication and Customer Support

  • Customer Support: To assist with inquiries, handle complaints, and provide troubleshooting.
  • Service Notifications: To send notifications related to bookings, cancellations, and special promotions.

4.4 Marketing and Promotional Activities

With your consent, we may use your data to:

  • Send promotional offers, updates, and advertisements through email, SMS, or notifications.
  • Conduct surveys and offer incentives to understand your preferences better.

4.5 Analytics and Improvement

We analyze app usage and trends to:

  • Optimize app functionality, performance, and security.
  • Test new features and implement changes that enhance the user experience.

5. INFORMATION SHARING AND DISCLOSURE

Pepzor is committed to ensuring that your data is shared responsibly and only when necessary. We may share your data with third parties under the following circumstances:

5.1 With Pepzor Poilets (Drivers)

  • Purpose of Sharing: To enable them to provide transportation and delivery services. Your location and contact information may be shared with drivers during active rides or deliveries.

5.2 With Service Providers

  • Trusted Partners: We engage third-party partners for services like payment processing, analytics, and customer support. These partners have limited access to your data solely to perform their assigned tasks.

5.3 Compliance with Legal Obligations

  • Legal Requirements: We may disclose data to law enforcement or government authorities if required by law, to protect our legal rights, or to comply with court orders, subpoenas, or other legal processes.

5.4 Business Transfers

  • In Case of Acquisition or Merger: If Pepzor undergoes a business transition, such as a merger or acquisition, your data may be transferred as part of that transaction. We will inform you of any material changes to your data handling as a result.

6. DATA STORAGE AND SECURITY

Pepzor prioritizes data security and employs industry-standard safeguards to protect your information from unauthorized access, alteration, or deletion.

6.1 Storage Practices

  • Data Location: Your data is stored on secure servers located within India, in accordance with Indian data storage regulations.
  • Encryption: All sensitive information, including financial data and passwords, is encrypted during transmission and storage to prevent unauthorized access.

6.2 Security Measures

  • Multi-Factor Authentication: We employ additional verification methods to ensure only you can access your account.
  • Access Controls: Only authorized personnel with valid business purposes have access to personal data, and all employees are trained on data protection practices.

7. USER RIGHTS AND CHOICES

As a user, you have certain rights under Indian data protection laws regarding your data. These include:

7.1 Access and Update

  • Profile Information: You can view and update your profile information through the account settings within our app.

7.2 Withdraw Consent

  • Opt-Out Options: You can opt-out of promotional messages or withdraw consent for certain data uses by adjusting your settings in the app or contacting us directly. Withdrawal may affect the functionality of certain features.

7.3 Right to Deletion

  • Account Termination: You can request the deletion of your account and associated data. Note that some information may be retained to comply with legal obligations.

7.4 Data Portability

  • Structured Format: Upon request, we will provide your data in a structured, machine-readable format if technically feasible.

8. COOKIES AND TRACKING TECHNOLOGIES

Pepzor may use cookies and similar technologies to:

  • Enhance User Experience: By remembering preferences and settings.
  • Analyze Usage Patterns: To improve app functionality and gather insights on app usage.

You can control cookie settings via your browser or device, but disabling them may affect certain features.

9. PROTECTION OF CHILDREN'S DATA

Pepzor's Services are not intended for children under 18 years of age. If we inadvertently collect data from a minor, we will delete it promptly upon notification.

10. RETENTION PERIOD

Pepzor retains your data only as long as it is necessary for the purposes described in this Privacy Policy or as required by law. Retention periods are determined based on:

  • Service Requirements: For account maintenance and service provision.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Dispute Resolution: To address potential disputes or legal claims.